Refund policy

Return & Refund Policy

Last Updated: 9th March, 2026

At Vyanix, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 5-day easy return policy to ensure a smooth and hassle-free experience.

Please review the details of our return and refund policy below.

Return Eligibility

To be eligible for a return, the following conditions must be met:

The return request must be made within [5 DAYS] of receiving the product.
The item must be unused, unworn, and in its original condition.
The product must be returned with all original packaging, tags, and accessories.
Proof of purchase or order confirmation must be provided.

Items that do not meet these conditions may not be eligible for a return.

Return Timeframe

Customers may request a return within 5 days of receiving the order. After this period, we may not be able to process a return or refund.

To initiate a return, please contact us at vyanix.store@gmail.com with your order details and reason for return.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

The refund will be processed to the original payment method used during purchase.
Refunds are typically completed within 2 days after the returned item has been inspected.

Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

Exchanges

If you receive a product that is the wrong size, variant, or if you would like to exchange it for another item, please contact us at vyanix.store@gmail.com.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or alternative solution.

Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 5 DAYS of delivery.

When contacting us, please include:

Your order number
A description of the issue
Clear photos of the damaged or defective item

After review, we will arrange a replacement, exchange, or refund depending on the situation.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or usage concerns. These may include:

Products that have been used or worn
Items returned without original packaging
Products damaged due to improper use or handling
Items marked as final sale or non-returnable

Return Shipping Costs

Return shipping costs may be handled as follows:

If the return is due to a defective or incorrect item, Vyanix will cover the return shipping cost.
If the return is due to customer preference (change of mind, incorrect size selection, etc.), the customer may be responsible for return shipping costs.

Shipping fees paid during the original purchase may be non-refundable unless the return is due to an error on our part.